Analyzing the role of barriers to customer churn on Service recovery strategies (Case Study: Banking Industry)

Volume 5, Issue 1, April 2022, Pages 183-203

10.22034/jiba.2021.45335.1674

Amirhossein Abdolalipour; Hessam-aldin Hedayatzadeh; Hooshmand Bagheri Garbollagh; Elham Alipoor

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